Shipping policy

Shipping Policy

Last updated: July 15, 2026

Thank you for shopping with Frost Homie. We are committed to processing and delivering your order as efficiently and securely as possible. Please review the following shipping policy before placing your order.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully authorized.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high demand, promotional events, or holidays, processing times may be slightly longer. If a significant delay occurs, we will notify you using the contact information provided with your order.

Shipping Destinations

Frost Homie currently ships to a wide range of countries and regions.

Shipping availability may vary depending on your location and carrier service availability.

If we are unable to ship to your destination after an order has been placed, we will contact you promptly and issue a full refund if necessary.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Typical delivery estimates are:

Destination	Estimated Delivery Time
Australia	3–7 Business Days
United States	5–10 Business Days
Canada	6–12 Business Days
United Kingdom	5–10 Business Days
Europe	6–12 Business Days
New Zealand	4–8 Business Days
Other International Destinations	7–20 Business Days

Delivery estimates are provided for guidance only and are not guaranteed.

Shipping Costs

Shipping charges are calculated during checkout based on factors such as:

Delivery destination
Package size and weight
Selected shipping method

Any available free shipping promotions will be clearly displayed on our website or during checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.

Tracking information may take 24–48 hours to become active after shipment.

Delivery Delays

While we work closely with our shipping partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

Severe weather conditions
Customs inspections
Public holidays
Carrier network disruptions
High shipping volumes
Natural disasters or other unforeseen events

Frost Homie is not responsible for delays caused by shipping carriers, customs authorities, or events outside our reasonable control.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated during checkout.

We recommend contacting your local customs office for additional information before placing an international order.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If an incorrect or incomplete shipping address is provided:

Shipping delays may occur.
Additional shipping charges may apply.
Orders returned to us due to an incorrect address may require additional postage before reshipment.

If you notice an error in your shipping information, please contact us as soon as possible. We will make every reasonable effort to update your order before it is dispatched.

Lost or Damaged Packages

If your package is lost during transit or arrives damaged, please contact us within 7 days of the expected delivery date or receipt of the package.

To assist with our investigation, please include:

Your order number
Photos of any damaged items and packaging (if applicable)
A description of the issue

We will work with the shipping carrier to resolve the matter as quickly as possible and, where appropriate, arrange a replacement or refund in accordance with our Return & Refund Policy.

Refused or Undeliverable Shipments

Orders that are refused by the recipient or returned due to an incorrect address, failure to collect the shipment, or unsuccessful delivery attempts may be subject to return shipping fees or additional reshipping charges.

Any non-refundable shipping costs incurred will be deducted from the refund amount where permitted by applicable law.